Refund policy

Cancel at any time from Manage billing. Cancellation stops the next payment; the current period runs to its end and the credits granted for it stay on your account. We do not pro-rate part months.

If you cancel within 14 days of a first subscription payment and have used five or fewer of that month's credits, write to support@deepvalue.example and we will refund it in full.

Unused credits from a pack bought in the last 30 days can be refunded on request, less any credits already spent. Write to support@deepvalue.example with the receipt.

If a scan fails through a fault on our side, tell us and we will restore the credit. A scan that returns no matching companies is a valid result, not a failure — the screens are strict by design and an empty result is information.

Email support@deepvalue.example with the Stripe receipt or the email on the account. We reply within a few business days.